Processes that a business undertakes to ensure output is consistent, reliable and fit for purpose.

control

use of inspections at various points in the production process to ensure products meet predetermined quality standards. Corrective action is taken if required.

assurance

use of a system to ensure set standards are achieved in production, an international standard

• Many businesses voluntarily comply to ensure their domestic and international competitiveness

improvement

• Continuous Improvement: ongoing commitment to improving a business’s good/ service
• Total Quality Management: on-going, business-wide commitment to deliver quality to customers